Email customer support is available if you have questions about using Herdly, want to request a new feature, or if you have a bug to report. We encourage you to search our documentation for answers before creating a support ticket.
To get support, create a support ticket. Please make sure the information you enter, especially your email address, is accurate so we can respond to you. If you already have a ranch in Herdly, entering your ranch ID can often help us provide a faster response.
We respond to all support tickets within two business days.
Please be aware that we are unable to provide support to customers in the following cases: