Herdly is shutting down on December 31, 2025. Please visit our Shutdown Information FAQ to learn more about the timeline, data export options, and what to expect.
Email customer support is available if you have questions about using Herdly, want to request a new feature, or if you have a bug to report. We encourage you to search our documentation for answers before creating a support ticket.
To get support, create a support ticket. Please make sure the information you enter, especially your email address, is accurate so we can respond to you. If you already have a ranch in Herdly, entering your ranch ID can often help us provide a faster response.
We respond to all support tickets within two business days.
Please be aware that we are unable to provide support to customers in the following cases: